1. Eligibility for Returns

We gladly accept returns within 15 days of delivery. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with original tags and packaging intact.

• Items must include proof of purchase (order confirmation or receipt).
• We cannot accept returns on sale or clearance items.
• Gift cards and digital downloads are non-refundable.

2. Return Process

To initiate a return, please contact us at our Contact page or by phone. We will guide you through the steps and provide a return shipping address.

• Include your name, order number, and reason for return.
• Ship the product securely in its original packaging.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide photos of the item and packaging, and we’ll arrange a replacement or refund at no additional cost.

4. Refund Processing

Once your return is received and inspected, we’ll notify you via email whether your refund is approved. Approved refunds are issued to your original payment method within 3–5 business days.

• Depending on your bank, refunds may take additional time to appear on your statement.
• We do not refund shipping charges unless an error occurred on our part.
• If your item is not approved for return, it will be sent back to you at your cost.

5. Exchanges

Exchanges are accepted for size or color variations of the same product, if available. Contact us to confirm product availability before returning the original item.

6. Non-Returnable Items

• Hair accessories, tiaras, and bows that have been worn or used for hygiene reasons.
• Sale and clearance items.
• Gift cards and digital items.
• Items marked as “Final Sale.”

7. Late or Missing Refunds

If you haven’t received a refund after five business days, first check your bank account again, then contact your credit card company or bank. Processing times vary by institution. If you’ve done all this and still haven’t received your refund, please contact us for assistance.

8. Cancellations

Orders can only be canceled before they ship. Once a tracking number has been issued, the order cannot be canceled but may be returned after delivery following this policy.

9. Policy Updates

We may update this Refund Policy at any time to reflect changes in our practices or legal obligations. The version published on our website at the time of your purchase is the policy that applies to that order.

10. Contact Information

Tiaras And Bows Boutique
108 S 2nd St, Greensburg, Kentucky 42743, United States
Phone: +1 (206) 543-1114
Contact: Send us a message

Last updated: October 26, 2025. Refunds and returns are subject to verification and approval in accordance with our store policy.